Privacy Policy

1. Data Controller Identification

This platform is operated by BLUTEKI LDA, hereinafter referred to as the "Bluteki", responsible for the development, operation, and maintenance of the messaging automation system via WhatsApp Business API.

2. Platform Purpose

Our platform aims to provide automated communication solutions for businesses, enabling the sending, receiving, and management of messages via the WhatsApp Business API, using authorized providers such as Tyntec.

3. Types of Data Collected

We may collect and process the following data:

3.1 Identification Data

• Phone number
• User name (when available)
• WhatsApp account identifier

3.2 Communication Data

• Content of sent messages
• Content of received messages
• Templates used
• Date and time of communications

3.3 Technical Data

• IP address
• Browser type
• System logs
• API integration information

4. Data Collection Method

Data is collected directly when the user interacts with the platform or with the bots, as well as through integrations with the WhatsApp Business API provided by Tyntec.

5. Purpose of Data Processing

The collected data is used for the following purposes:

• Provision of automated customer service
• Sending transactional notifications
• Institutional communication
• Customer management
• Service quality monitoring
• Fraud prevention
• Technical support
• Compliance with legal obligations

6. Legal Basis for Processing

Data processing is carried out based on user consent, contract execution, compliance with legal obligations, and the legitimate interests of the Company.

7. Data Sharing

Data may be shared only with:

• Authorized service providers (e.g., Tyntec)
• Meta platforms (WhatsApp)
• Legal authorities, when required by law

We do not sell, rent, or trade personal data.

8. Storage and Retention

Data is stored on secure servers and retained only for as long as necessary to fulfill the purposes described in this policy, respecting applicable legislation.

9. Security Measures

We implement appropriate technical and organizational measures, including:

• Data encryption
• Access control
• System monitoring
• Regular backups
• Firewalls and network protections

10. Data Subject Rights

The user has the following rights:

• Access to their personal data
• Correction of inaccurate information
• Request for deletion
• Restriction of processing
• Data portability
• Withdrawal of consent
• Message cancellation (via STOP command)

11. Cookie Policy

We use cookies only to improve performance, security, and user experience. No cookies are used for advertising purposes.

12. International Data Transfer

Some data may be processed on servers located outside the user's country, always in compliance with international data protection standards.

13. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.

14. Communication Channel

For clarifications, requests, or complaints related to privacy, please contact us: